24 Hours Online Medical/Chemist Store Mumbai |WellnessForever

Group	Gratification
1.	International Trip upto Family of 4*
2.	Domestic Trip upto Family of 4*
3.	Gold coins / Smart Phones / Naturotherapy Products / Bicycle
4.	Health Check / Wellness Forever Shopping voucher / Fitness voucher of value
5.	Fit Bit / Health Consumer Durables

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1. Absolute Confidentiality
1.1 www.wellnessforever.in is totally committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At www.wellnessforever.in, the confidentiality of our Customers is a top priority. We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with:
Section 43 A of the Information Technology Act, 2000
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules").
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1.2 The purpose of this privacy policy statement is to explain to you what personal information We collect from your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website. You can be assured that Www.wellnessforever.in will use such information sensibly and carefully, and only in accordance with this privacy statement. We maintain compliance with the highest standards of website privacy, so our visitors/Customers can securely place orders on our Website. This Privacy Policy is effective from 21/05/2015. Any information that you provide to www.wellnessforever.in is subject to our Privacy Policy.
2. Your Consent
2.1 By accessing this Website and whenever you submit any information to www.wellnessforever.in, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using www.wellnessforever.in website:
2.2 As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on info@wellnessforever.in.
2.3 When you sign up to receive our e-newsletters, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Wellness Forever promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.
2.4 You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at www.wellnessforever.in. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website.
2.5 If, at any time, you want to access, update, modify or eliminate any of your account information at www.wellnessforever.in, you may do so by clicking "Your Account", and then review/change your sensitive personal information as you want it to be.
2.6 www.wellnessforever.in may, in future, request other optional information from you in order to customise the Website to deliver personalised service to our Customers.
3. What Information We Collect About You
3.1 We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways:
As a New Customer, when you register/create an account, place your order, or upload your medical prescription at www.wellnessforever.in.
As an Existing Customer, when you update your existing profile on www.wellnessforever.in.
When you sign up for e-newsletters at www.wellnessforever.in.
When you use Ask Our Pharmacist service, Contact Us or submit your Testimonials at www.wellnessforever.in.
3.2 During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3.3 When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers' trends and preferences, and thus assist us in improving our service.
4. How We Use the Information Collected from You
4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:
4.1.1 To carry out our obligations arising from your requests for our products and services.
4.1.2 To improve our Website's functionality, and to customise your future shopping experience with us.
4.1.3 To make sure that our Website content is presented in the manner that is most effective for you.
4.1.4 To communicate with you about any changes to our services.
4.1.5 To verify your identity and perform checks to prevent fraud.
5. With Whom We Share Your Information
5.1 We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners namely ICICI Bank to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the www.wellnessforever.in services, you consent to our collection and transfer of your information to our payment service partner websites ICICI Bank.
5.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that www.wellnessforever.in, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, www.wellnessforever.in would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of www.wellnessforever.in may continue to process your personal information as set forth in this Privacy Policy.
6. Who has access to your information
6.1 Your personally identifiable information can be accessed only on a need-to-know basis by certain www.wellnessforever.in employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
7. How we use Cookies
7.1 "Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our website according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
8. Security Policy
8.1 We guarantee that all your personal information with us is secure. www.wellnessforever.in takes careful precaution to protect our Customers' personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
9. Maintain Confidentiality of your medicine prescription
9.1 We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.
10. Changes to Our Privacy Policy
10.1 We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.
11. Contact Information
11.1 If you have questions about this Privacy Policy, please contact our customer service at info@wellnessforever.in or call our customer care no. : +91-22-4354 1711-1717-1718.

Terms & Condition

Welcome to www.wellnessforever.in ("wellnessforever.in", "Wellness Forever", "Website", "Pharmacy", or "we"). This Website is owned and operated by Wellness Forever Medicare Pvt. Limited, whose registered office is at Block No.12, Laher Bros Mansion, Dr. E. Borges Marg, Opp. KEM Hospital, Parel(E),Mumbai-400012,India.
The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from www.wellnessforever.in, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and www.wellnessforever.in, which is the website of the fully licensed Pharmacy – Wellness Forever Medicare Pvt. Ltd.
By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.wellnessforever.in, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.
1. Creating an Account
1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving Wellness Forever e-newsletters), you must set up an account with www.wellnessforever.in (“Wellness Forever Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.
1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
1.3 Your Wellness Forever Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Wellness Forever Account.
1.4 www.wellnessforever.in will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Wellness Forever account, you shall immediately notify www.wellnessforever.in.
1.5 It is your responsibility to keep your email address up-to-date on your account setup at www.wellnessforever.in so that we can communicate with you electronically.
2. Privacy Policy
2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to www.wellnessforever.in.
2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.
3. Security Policy
All your transactions are 100% secure when you place an order online at www.wellnessforever.in. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.
4. Customer eligibility
Our Customers or Users must be over 18 years of age and registered with us. Wellnessforever.in is not intended for children under the age of 18. We will not knowingly collect information from Wellness Forever visitors in this age group.
5. Price and Payment
5.1 All our product prices include all applicable statutory taxes, fees and subject to availability.
5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
5.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
5.4 Our standard delivery charges are item-specific. These include Rs. 49 delivery charges for orders of only Prescription Drugs of value less than Rs. 1000; Rs. 99 delivery charges for orders of only Non-Prescription items of value less than Rs. 1000; Rs. 99 delivery charges for combination orders of Prescription & Non-Prescription items less than Rs. 1000; and FREE Delivery for any order value of Rs. 1000 or more.
5.5 Standard delivery orders will be delivered within 3 to 7 working days. Express delivery orders will be delivered within 2 to 3 working days.
5.6 You can make the payment via any one of the following methods of payment: Credit Card/Debit Card, Net Banking or Cash on Delivery.
5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners: ICICI Bank.
6. Use of Information on the Website
6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
6.3 www.wellnessforever.in does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and www.wellnessforever.in.
7. Disclaimer of Warranties and Limitation of Liability
7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by www.wellnessforever.in on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.
7.2 www.wellnessforever.in assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.
7.3 www.wellnessforever.in has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.
7.4 www.wellnessforever.in cannot guarantee the adequacy, currency or completeness of the Website content. www.wellnessforever.in does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.
7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. www.wellnessforever.in is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.
7.6 Please note that while Wellness Forever has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.
7.7 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Wellness Forever explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.
7.8 www.wellnessforever.in accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Wellness Forever users.
7.9 www.wellnessforever.in reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.
8. Website Availability
We take all reasonable care to ensure the availability of the www.wellnessforever.in Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Wellnessforever.in does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.
9. Links to third-party websites
We provide link to third-party websites such as ICICI Bank, our online payment service partners which process your Net Banking and Credit Card/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.
10. Terms of Sale
10.1 www.wellnessforever.in may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
10.2 www.wellnessforever.in reserves the right to discontinue any program or offer on its Website.
10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on www.wellnessforever.in.
10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Wellness Forever and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
10.5 You understand that all Products shall be sold & dispensed by a registered Pharmacist at Wellness Forever and/or its affiliates.
10.6 If you are the patient/ parent/ guardian/ caregiver/ authorised person on behalf of the patient, you authorise and appoint the Pharmacy Wellness Forever and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise Wellness Forever and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order. "YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."
10.7 "If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Wellness Forever and/or its affiliates on the Patient's behalf."
11. Prescription Medication Policy
11.1 www.wellnessforever.in, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
11.2 www.wellnessforever.in will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the Website, please ask your doctor to add the generic drug to your prescription.
11.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, mobile app, website, fax, Whatsapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.
11.4 The drug information provided in the Wellnessforever.in website is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.
11.5 Wellness Forever requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from www.wellnessforever.in.
11.6 At www.wellnessforever.in, a Caregiver can order prescription medicines on your behalf.
12. Returns/Refunds Policy
At www.wellnessforever.in, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:
Please note: Wellness Forever ‘Returns Policy’ may vary depending on the specific nature of the products.
Refunds Possible If the Item(s) You Received:
Is different from the ones you ordered.
Are lost or damaged during transit.
Is past its expiry date.
Is a defective item.
Returns NOT Eligible If the Item(s) You Ordered:
Is without original packing/accessories.
Falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products.
Is used or tampered with.
13. Copyrights, Trademarks and other Intellectual Property Rights
13.1 As per the Terms and Conditions of www.wellnessforever.in, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Wellness Forever Medicare Private Limited. All other trademarks not owned by www.wellnessforever.in that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.wellnessforever.in
13.2 You hereby agree that you will not reproduce, duplicate or copy the content of www.wellnessforever.in for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.
14. User Indemnification
You hereby agree to indemnify, defend, hold harmless www.wellnessforever.in and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.
15. Applicable Law and Jurisdiction
These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Mumbai, Maharashtra, India.
16. Severability
If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
17. No Waiver
No failure on the part of www.wellnessforever.in to enforce any part of these Terms and Conditions shall constitute a waiver of any of ‘Wellness Forever’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Wellness Forever nor the reliance of any person on Wellness Forever actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Wellness Forever shall have any legal effect whatsoever.
18. Submissions
18.1 www.wellnessforever.in reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
18.2 www.wellnessforever.in shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
18.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
18.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the www.wellnessforever.in Website.
18.5 www.wellnessforever.in does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.
19. Termination
You agree that www.wellnessforever.in, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that www.wellnessforever.in shall not be liable to you for any such termination. Your right to use the Wellness Forever Website/Service immediately ceases upon termination of your access/use of the Website.
20. Changes to these Terms and Conditions
We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Wellnessforever.in Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 08/06/2015.
Contact Information
Please contact us for any questions or comments regarding these Terms and Conditions.
Telephone number: +91-22-43541711-17-18
E-mail: info@wellnessforever.in

Returns & Refunds

Returns/Refunds Help Centre
At Wellnessforever.in, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:
Please note: Wellness Forever 'Returns Policy' may vary depending on the specific nature of the products.
Refunds Possible If the Item(s) You Received:
Is different from the ones you ordered.
Are lost or damaged during transit.
Is past its expiry date.
Is a defective item.
Returns NOT Eligible If the Item(s) You Ordered:
Is without original packing/accessories.
Falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers), Cosmetics, processed foods and other Personal hygiene products.
Is used or tampered with.

Cancellation Policy

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
Log into your Wellness Forever account on www.wellnessforever.in and go to the 'My Orders' page.
Identify the item you want to cancel and click on the corresponding 'View Details' link.
In the detailed order page, you will see 'Cancel' links against each of the items in that order.
Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks or us directly in case of any delays post confirmation of cancellation/ refund.

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